Terms / Policies / Returns

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows:

USA: 5-​8 business days

International: 10-20 business days

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.

I didn’t received any emails about my order (confirmation,tracking number, …)

Please check the spam folder in your email. If it’s not there, get in touch with us at bricktowerco@gmail.com.

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:

â—Ź Check your shipping confirmation email for any mistakes in the delivery address.

â—Ź Ask your local post office if they have your package.

â—Ź Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— ​ If you’re expecting a home delivery and you know you won’t  be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at bricktowerco@gmail.com with your order number.

Orders

How are your products made? 

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!
How do I track my order?  If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at bricktowerco@gmail.com.

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at bricktowerco@gmail.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at bricktowerco@gmail.com!

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at bricktowerco@gmail.com with photos of wrong/damaged  items and we’ll sort that out for you.

Can I exchange an item for a different size/color? 

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let  us know at bricktowerco@gmail.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!